Privacy Policy
Institute for Healthy Living (IHL)
Effective Date: 27/11/2024
At the Institute for Healthy Living (IHL), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website https://institute4healthyliving.com/ ("Site"). This policy applies to the Site and all products and services offered by IHL.
1. Personal Identification Information
We may collect personal identification information from users in various ways, including but not limited to, when users visit our site, register for services, request a consultation, or in connection with other activities, services, features, or resources we offer. The information we may collect includes: Name, Email address, Phone number, Address as well as:
- Health-related information necessary for providing therapy services (e.g., consultation history, therapy preferences)
- Payment details (for services rendered)
Users may choose to provide this information voluntarily. While you can visit our Site anonymously, certain features may not be available without providing personal information.
2. Non-Personal Identification Information
We may collect non-personal identification information about users whenever they interact with our Site. This information includes details such as: Browser type, Device type, IP address, Operating system, Pages visited and time spent on our Site.
This data helps us improve the functionality and user experience of our Site.
3. Cookies
Our Site may use cookies to enhance user experience. Cookies are small data files stored on your device that help us track your activity on the Site. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of our Site.
4. How We Use Collected Information
IHL may use the information we collect for the following purposes:
- To provide therapy services: Your personal and health-related information is used to schedule appointments, assign therapists, and tailor our services to your needs.
- To improve customer service: Information helps us respond more effectively to customer service requests and support needs.
- To personalise your experience: We may use your information to better understand how users as a group engage with our services and resources.
- To improve our Site: Your feedback and usage data help us improve the content and functionality of our website.
- To send periodic emails: We may use your email address to send you updates about your appointments or relevant information regarding our services. If you opt in to receive newsletters, we may send promotional or informational emails. You can unsubscribe at any time by following the unsubscribe link provided in the emails.
5. How We Protect Your Information
We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, or disclosure. Sensitive information exchanged between the Site and its users is encrypted and protected using SSL (Secure Sockets Layer) encryption.
6. Sharing Your Information
IHL does not sell, trade, or rent users’ personal information to third parties. We may share your information with:
- Clinicians and Staff: To provide you with the services you request, we may share your information with the clinicians involved in your care.
- Service Providers: We may share your information with trusted third-party providers who assist with business operations, such as appointment scheduling, payment processing, or email communications. These providers are required to protect your data in accordance with this privacy policy.
- Legal Compliance: If required by law, we may disclose your personal information to comply with legal obligations or protect our rights.
7. Third-Party Websites
Our Site may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to read the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
IHL reserves the right to update or revise this Privacy Policy at any time. When we do so, the updated date will be reflected at the bottom of this page. We encourage you to review this page periodically to stay informed about how we protect your personal information.
9. Your Acceptance of These Terms
By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use the Site. Continued use of the Site after any changes to this policy will be considered your acceptance of those changes.
10. Contacting Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
Institute for Healthy Living
Address: Suite 306, 3 Waverley Street, Bondi Junction NSW 2022
Phone: 02 8937 0667
Email: info@institute4healthyliving.com