Appointments & Fees

You do not need a referral to see a psychologist. However, you will need a referral and a Mental Health Care Plan from your GP if you wish to claim rebates for psychology services through Medicare’s Better Access to Mental Health initiative.

Medicare rebates

If you would like to claim Medicare rebates for psychology sessions, you will need a referral and a Mental Health Care Plan from your GP. Psychiatrists and paediatricians can also provide Mental Health Care Plans. This will entitle you to claim rebates for an initial six sessions under Medicare’s Better Access to Mental Health initiative. After your sixth session, your GP will review your progress and may grant you an additional four rebates. This means you can access up to ten rebates per calendar year.

Please bring your referral and your Mental Health Care Plan with you to your first session and we can process the rebate for you on the spot.

Feel free to contact us with any questions you have about claiming Medicare rebates. Our administration team are experts in how the scheme operates and are happy to assist you. You can also find more information through the Australian Psychological Society and the Department of Health.

Health fund rebates

Some private health funds offer rebates for psychology services. The amount of the rebate depends on your level of cover. We can process rebates for most major private health funds. If we cannot process the rebate for you through our terminal, we can provide you with an invoice and all the information you need to claim directly from your health fund.

Please note that you cannot claim both Medicare and private health fund rebates for the same session.

Cancellation policy

We understand that life can be busy and that you may need to reschedule your appointment from time to time. We do our best to be flexible, but please note that cancellations made with less than 24 hours notice will incur a late cancellation fee of $100, as this time period is too short for us to offer your appointment slot to somebody else. To help you avoid incurring a late cancellation fee, you will receive a reminder email at least 48 hours before your appointment.